It was just over a year ago that the banking world was turned on its head, whiplashed by financial uncertainty and widespread unemployment-inspired changes in retirement balances and consumer spending habits. But crisis has a way of accelerating innovation and transforming things for good. If they hadn’t already, the Covid-19 pandemic brought to light the fact that banks needed a digital transformation to make communication with loan recipients more flexible and personalized — at a time when bank customers needed them most . . .
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