Features

The anatomy of a senior scam

Scams aimed at senior citizens are on the rise; bankers are often witnesses, which can put them in a quandary. On the one hand, they are obligated to execute legal transactions initiated by customers, including withdrawals; on the other hand, they can sometimes spot unusual customer behavior which may be an indication of fraud. [Continue]

Will 2021 deliver catastrophe for commercial real estate?

When the coronavirus struck, people across industries were sent home to work and once-bustling office spaces turned ghostly quiet. Months later, many offices remain empty. And, as the pandemic rages on (and on), and businesses delay asking people to return, one must question the future of the office. Will employers need less space (or more) to bring its people back? Do businesses need people back? [Continue]

Webb and team build a people-first village

What does it mean to be family built and community strong? That’s the question Aleesha Webb asked herself as she rejoined Village Bank in 2018. She’d begun her career at the Minnesota bank led by her father, but had taken time to work in other financial institutions. As newly minted president and vice chair, she took stock of the situation and what needed to be tweaked.
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Minnesota non-profit redirects deposits to help community banks

Medica, the largest non-profit health insurer in Minnesota, has traditionally had most of its operations accounts in larger banks. After visiting with a neighborhood bank in Edina, Minn., however, John Naylor, the president of Medica, wondered whether the company’s cash would benefit the community more if it was placed in a community bank.  [Continue]

Indiana banker values words, community

Almost every Friday morning for the past 10 years, Kathy Schoettlin’s voice is heard on the local radio. Fueled by fruit and coffee and likely without much sleep, she presents $100 to a local charity in exchange for airtime. Born at the border of Kentucky, she speaks with a slight southern twang, and with careful consideration. Choosing her words, she said, is as important a task as caring for her community. [Continue]

Longtime Minnesota banking leader puts company first

Barb Smith has always been driven to make a difference for her employer. Earlier in her career, Smith had been a senior lender at a Bemidji, Minn., community bank when it was acquired. When a new retail sales role caught Smith’s eye, a colleague wondered why Smith wanted to also learn retail sales and service and deposit functions. She told him it was an opportunity to learn and “a way to make a difference.”  [Continue]

Colorado banker gets the job done

Rebecca Diaz is not a perfectionist. “There’s this expression: GETMO. Good enough to move on,” Diaz explained. “Sometimes you need that philosophy in your life.” Diaz is acutely aware of women’s tendency to abstain from a job application because every prerequisite wasn’t met to a tee. But with experience and working with women along the way, she learned how to run with the big dogs, though her golf skills are still lacking. [Continue]

Missouri COO balances banking’s three-legged stool

Kathleen Bruegenhemke started her career as an examiner with the FDIC in the midst of the ag crisis of the 1980s, and initially rejected the possibility of a transition into banking. None of the banks she examined in her first year on the job were very profitable, she said. “I didn’t see that as a real enticing industry to go into.” [Continue]

Michigan banker trail-blazes with transparency

When Michigan legalized recreational cannabis, Edith Farrell, the Bank Secrecy Act officer at Union Bank, Lake Odessa, was in staunch opposition. Well-versed in compliance, Farrell was content to analyze customer data and loan activity. She never expected she’d be the voice advocating for Union Bank to be one of the first in the state to bank the marijuana industry. [Continue]