As most bankers know, the decline of lobby transactions is accelerating, and financial institutions need to start thinking differently to maintain and attract new clients. With the growing popularity of mobile technology, and some regions becoming over-banked, it has become more apparent that the financial institution needs to become a way to distinguish yourself from your competitors. [Continue]
Holding remote meetings out of sudden necessity created headaches for banks of all types and sizes. For any bank obligated to conduct annual general meetings, the popular remote meeting platforms don’t cut it. Enter Lumi, a United Kingdom-based tech company helping U.S. companies regain their meeting mojo. [Continue]
Normally, community banks rely on face-to-face interactions, but COVID-19 forced many community banks to adapt to the telework concept. Telework necessitates additional levels of oversight and concern, since changing the work environment can lead people to change their work behaviors. [Continue]
A white paper on the challenges facing commercial real estate published this spring by McKinsey & Company argues that the imperative to physically distance from our workplace colleagues due to the coronavirus has changed the demand for many types of space, creating an “unprecedented crisis for the real estate industry.” [Continue]
The increased use of digital banking tools spurred by the social distancing regulations and closing of branches during the coronavirus pandemic creates greater opportunity for hackers — and they are increasingly targeting online and mobile channels to carry out various forms of identity fraud. [Continue]
Keith Leggett, former ABA economist and author of the popular “Credit Union Watch” blog, weighs in on achieving tax parity, what banks can learn from credit unions about grassroots mobilization, and why he shut down his blog after more than a decade. [Continue]
On the surface it may seem like employees are making excuses to avoid tackling projects but more likely there are a few roadblocks in the way that need to be addressed. It is important to dig for root causes by bringing your team members into the discussion. [Continue]
Fraud trends are ever-growing and ever-changing. Just when we have a handle on a current trend, a new one emerges. It’s important to be as vigilant as possible in identifying new trends, while at the same time not impacting your cardholders’ valid purchases. [Continue]
Heightened regulatory expectations around cybersecurity, pandemic planning and business continuity are driving IT matters from banks’ back rooms to their board rooms. In our day-to-day business, we interact with a lot of bank examiners — both assisting client banks across the United States and on our own behalf as a regulated technology service provider to financial institutions. [Continue]
The FDIC has launched a competition to create a next-generation data gathering system for the banks it supervises. Some two dozen companies are participating in the effort to create tools that will make data collection more comprehensive, more timely and less burdensome. FDIC Chair Jelena McWilliams told the Wall Street Journal she’d like the system to be so robust that it eventually replaces the call report. [Continue]