Stay relevant with human-centered innovation
You should strive to address your customers’ needs in ways that only you can. To do this, you will need a strong sense of who you are as a company and what makes you unique. [Continue]
You should strive to address your customers’ needs in ways that only you can. To do this, you will need a strong sense of who you are as a company and what makes you unique. [Continue]
The mid-November articles in the Wall Street Journal detailing a workplace culture of sexual harassment, alcohol abuse, intimidation and discrimination warrant outrage on so many levels. [Continue]
Banks must proactively develop and maintain a plan for protecting their infrastructure so they can continue functioning should disaster strike. [Continue]
Unlike other regulators who have issued guidance on this topic, the Fed has not clarified when non-sufficient fee charges could be considered fair. [Continue]
Banks and their relationship managers will need to leverage technology, improve effectiveness and uncover new ways to attract, differentiate and serve their clients. [Continue]
A newly released survey of community bankers shows a few interesting trends developing in fintech. For one, a good number of community banks are investing heavily in emerging technologies and research. [Continue]
Bankers and their advocates must publicly rebuke the FDIC following allegations that the agency’s leadership enabled a toxic work environment, says BankBeat writer and retired Editor-in-Chief Jacqueline Nasseff Hilgert. [Continue]
Most people want an opportunity to change their mind, to take it back. Sometimes “real time” is simply too sudden, particularly when we have little or no experience with the vendor. [Continue]
Digital transactions upended how payments were processed several years ago with next-business-day settlement. Now that instant payments have arrived, the transformation of how companies and consumers move money is changing how fraud and risk are assessed. [Continue]
A recent branch visit highlighted the importance of bankers forming connections with their customers. [Continue]