Community banking, as defined by artificial intelligence
BankBeat technology writer Justin Dullum recently interviewed online AI chatbot ChatGPT about community banking. [Continue]
Optimizing branch strategy: ITMs and ATM-as-a-Service
Over recent years, it’s become clear that the future of banking is self-directed. Consumers continue to show preference for digitization and self-service, wanting to bank when and how they choose. [Continue]
AI: The next tech disrupter
If you thought the pandemic was a major accelerator on the road to digital transformation, it will soon look like a blip compared to artificial intelligence. [Continue]
ICBA’s latest ThinkTECH cohort has a lot to offer
I’ve been following the trajectory of the Independent Community Bankers of America’s ThinkTECH program since its inception in 2018. It struck me as an excellent idea then, and year-over-year it has continued to shine a light on fintech startups providing services to community banks. [Continue]
Learning to balance AI usage with human instinct
Reading about big banks chomping at the bit to deploy AI in every space to save a few bucks is an opportunity for community banks to double down on their most resilient attribute: Actually caring about the well-being of their customers and communities. [Continue]
Tech lessons from a financial crisis
It might be easy to say, “That was a big bank, and we’re community banks. We’re different.” And while that’s true, there are certainly some aspects of the SVB failure that apply to banking across the board. [Continue]
Digital transformation needs a CX advocate
Your bank may have a digital transformation plan and budget, but does anyone “own” the digital experience across your entire bank? Think about it. Your retail team might select a digital account opening solution. Your lending department chooses a platform for online applications. But each department is going to make a decision based on their … Read more
Do you know who’s reading your emails?
Security experts have been telling bankers for years that the weakest link in their cybersecurity defense is their own people. I have to agree, mostly because this has happened to me before. [Continue]
It’s time for banks to say ‘Goodbye, passwords; hello, passkeys’
If there is any justice in the world, the end of passwords is nigh. I can’t think of a service I’m more eager to see move on from passwords than my bank account. Bankers should start paying attention to their coming replacement: Passkeys. Their use is about to become ubiquitous. [Continue]
Building a better data analysis process
Banks need to be acutely in-tune not only with the state of the economy, but with the particular challenges their customers may face in a downturn. Already, millions of Americans are struggling to afford basic housing costs. [Continue]