Minnesota banker gives service an upgrade

Bill LaVigne focuses on one thing: customer experience. LaVigne, chief operating officer at The Bank of Elk River, Minn., cut his teeth in retail banking. With a personal brand centered on service, LaVigne is transforming operations at The Bank of Elk River by upgrading the bank’s technology to further improve customer relationship management.

NorthWestern Financial Review is honoring LaVigne as a Rising Star in Banking for 2015, along with six other bankers.

LaVigne is working to enhance the bank’s ability to know customers’ needs and to offer them the right solution, in the right way and at the . . .

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