Notebook

Customers rate bank web sites highlyBank customers who use online services have a high degree of satisfaction, according to research published by ForeSee Results of Ann Arbor, Mich. Using a consumer satisfaction index developed by the University of Michigan, the company found that 1,600 survey respondents gave bank web sites a user satisfaction rating of 82, compared to satisfaction ratings of 75 for web sites run by credit card companies and investment firms. Retail firms that sell via the internet received a rating of 83, which is considered the customer satisfaction leader in e . . .

This content is only accessible to members with a current subscription. If you are a subscriber but don't have online access, please contact us at 952-835-2275.

Purchase Subscription