Customers rate bank web sites highlyBank customers who use online services have a high degree of satisfaction, according to research published by ForeSee Results of Ann Arbor, Mich. Using a consumer satisfaction index developed by the University of Michigan, the company found that 1,600 survey respondents gave bank web sites a user satisfaction rating of 82, compared to satisfaction ratings of 75 for web sites run by credit card companies and investment firms. Retail firms that sell via the internet received a rating of 83, which is considered the customer satisfaction leader in e . . .

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