Boutique core providers carve niche with customization, responsiveness
The realities of the core processing industry are stark: The industry’s Big Three — Fiserv, Jack Henry and FIS — account for the vast majority of the market. The remaining wedge is divided among a range of smaller shops. At its heart, the pitch from smaller core providers mirrors the one community bankers give those considering them over their largest competitors: They offer a high-touch, focused service model with real people responding to inquiries, problem-solvers able to understand and react to swiftly or at least explain their limitations without sounding like automatons. [Continue]