Fighting off the affliction of imposter syndrome

The term imposter syndrome was first coined by two American psychologists in the late 1970s. It’s a feeling that you’re not good enough or that you don’t belong when in fact you are good enough and you do belong. [Continue]

Outstanding Women 2022: Emily Abbas

Emily Abbas’ career at Bankers Trust could be best described as prolific. The marketing professional, hired by the Des Moines-based bank as its first chief of staff in 2014, was promoted to chief marketing and communications officer within her first six months on the job. [Continue]

Customer experience at 40,000 feet

If your business model depends on great service, you have undoubtedly spent time considering the customer experience. With money essentially a commodity, it is the customer experience that separates your bank from others.  [Continue]

Balance career planning with flexibility, urges DCI leader

As the first female president of core provider DCI, Sarah Fankhauser has a lot of advice to offer those rising up through their careers, men and women alike. Fankhauser’s story begins with a college job at a DCI customer bank where she realized her passion for banking. [Continue]

Outstanding Women 2022: Jenny Provancher

Jenny Provancher has charted a steady course for The Equitable Bank in Wauwatosa, Wis., as it navigated a historical pandemic and a charter transformation. She has done so with an attention to detail and care for staff and customers which is truly exemplary, according to those who have worked with her. [Continue]

Outstanding Women 2022: Julie Benedict

Julie Benedict wasn’t expecting to work in banking. In the late 1990s, the young mother had served in the South Dakota National Guard, graduated college, and was leading the human resources department at a rapidly-growing local casino.  [Continue]

Outstanding Women 2022: Sherri Reagin

Growing up, Sherri Reagin saw firsthand what it meant to live a life in service to others. The preeminent example was set by her father, whom she described as “a good old-fashioned country doctor.” [Continue]

The latest in data analytics

When it comes to data, two things are certain. One is the old adage of “garbage in, garbage out” — if the data quality isn’t there, it’s useless. And the second is that you can have all the data in the world, but all of your efforts are wasted if you don’t do anything with the information. [Continue]

Outstanding Women 2022: Jamie Nelson

Jamie Nelson had been president and CEO of Farmers Security Bank in Washburn, N.D., for about a year when the bank’s owner, Jan Stroup, walked into her office one day in March of 2018 and made a simple announcement: “I’d like to sell you the bank.” [Continue]