State Filings – Midwest (April 2023)
Filings were reported in Colorado, Iowa, Minnesota, Missouri and Wisconsin. [Continue]
Print Issue: 2023-April Edition
Digital transformation needs a CX advocate
Your bank may have a digital transformation plan and budget, but does anyone “own” the digital experience across your entire bank? Think about it. Your retail team might select a digital account opening solution. Your lending department chooses a platform for online applications. But each department is going to make a decision based on their … Read more
Focus groups are a valuable tool to assess products and more
Today, there is so much content online, and so many opinions circulating, that it’s difficult to cut through the noise. That’s why focus groups are more relevant than ever. [Continue]
Do you know who’s reading your emails?
Security experts have been telling bankers for years that the weakest link in their cybersecurity defense is their own people. I have to agree, mostly because this has happened to me before. [Continue]
It’s time for banks to say ‘Goodbye, passwords; hello, passkeys’
If there is any justice in the world, the end of passwords is nigh. I can’t think of a service I’m more eager to see move on from passwords than my bank account. Bankers should start paying attention to their coming replacement: Passkeys. Their use is about to become ubiquitous. [Continue]
Attracting and retaining talent remains a challenge
As the Federal Open Market Committee continues to raise rates, the labor market across the United States remains tight. Unemployment sat at 3.4 percent in January, and was even lower across much of the Midwest. [Continue]
10 Talent Management Best Practices
Talent management continues to be a top concern for leaders amid ongoing labor market tightness. Talent is often listed as the most important asset in an organization. [Continue]
Welcome to the ‘phygital’ world
Hybrid has become a key buzzword in the post-pandemic world as banks along with other businesses grapple with the right blend of in-office and remote work. Combine that with talent shortages, and meeting the needs of customers and employees has proved challenging. [Continue]
Organizers pursue new Minneapolis credit union charter
A group of community leaders are in dialogue with the Minnesota Department of Commerce and the National Credit Union Administration to open a community credit union in North Minneapolis. The effort is being led by the Association for Black Economic Power under the leadership of Debra Hurston. [Continue]
Road to El Dorado branch ends with a quilt
The clock that used to decorate the front of the El Dorado branch of Citizens Bank of Kansas had long ceased to keep accurate time when the bank decided to replace it last year. The company which could service the clock was based in Iowa, and summoning its workers every time the clock’s mechanism went awry no longer made sense, said Shannon Beal, branch president in the southern Kansas town of about 13,000. [Continue]