Go above and beyond for your small business customers
ChatGPT has taken the world by storm. When asked what small business owners want from their banks, ChatGPT identified five key factors. [Continue]
Print Issue: 2023- August edition
Federal Reserve Weekly Filings for June 24
This week’s filings included from banks in Missouri, Kansas and Nebraska. [Continue]
Federal Reserve Weekly Filings for June 17
This week’s filings included from banks in Wisconsin, Missouri and Nebraska. [Continue]
Federal Reserve Weekly Filings for June 10
This week’s filing included a bank from Minnesota. [Continue]
Federal Reserve Weekly Filings for June 3
This week’s filings included from banks in California, Nebraska, Missouri, Wisconsin, Illinois, Minnesota and North Dakota. [Continue]
Map the customer’s journey to attract and engage
Understanding and optimizing the customer journey can deliver significant value, enhancing customer satisfaction, loyalty and advocacy. By taking the time to map out what you want your community bank’s customer journey to be, you begin to control the narrative for current and prospective customers alike.
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Regulation — then and now
Things change over time, and if you go back far enough, differences can be dramatic. I cite the regulatory environment for community banks as an example. [Continue]
Community banking, as defined by artificial intelligence
BankBeat technology writer Justin Dullum recently interviewed online AI chatbot ChatGPT about community banking. [Continue]
Stephanie Foster elevates expectations at ICBA’s ThinkTECH Accelerator
Stephanie Foster is a people person. When considering what it takes to succeed in the fintech space, however, it’s not typical to think of “soft skills” as consequential. [Continue]
Mountain expedition altered my approach to bank leadership
Bell Bank Twin Cities Market President Erin Procko recently participated in a four-day Alpine Crucible in Colorado. During the trip, Procko learned lessons that will serve her both personally and professionally.