Jeremy Skoglund, a 2020 Rising Stars in Banking honoree, talks about the role mentors have played in his career, the role of continuing education in keeping the industry strong, and how technology improvements affect customer expectations.
“Now they know banks are able to do these things, they expect it,” said Skoglund, who is a trust officer with First Western Bank & Trust in Bismarck, N.D. “And they really should expect it, and banks are for the most part good about keeping up with those things.”