Responding to demand, banks plan for greater tech use

For centuries, banking technology consisted of ink on paper. In this century, technology moves faster and most of us have trouble keeping up with it. Consider the smartphone. Since Apple introduced the iPhone a decade ago, the amount of time Americans spend using a mobile device to access the internet has gone from near zero to two-thirds of their digital minutes. It’s no surprise, then, that banks have been working on upgrading their technology. What was their focus in 2017, and what’s coming up in 2018 . . .

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