Customer experience at 40,000 feet

If your business model depends on great service, you have undoubtedly spent time considering the customer experience. With money essentially a commodity, it is the customer experience that separates your bank from others.  [Continue]

Balance career planning with flexibility, urges DCI leader

As the first female president of core provider DCI, Sarah Fankhauser has a lot of advice to offer those rising up through their careers, men and women alike. Fankhauser’s story begins with a college job at a DCI customer bank where she realized her passion for banking. [Continue]

Outstanding Women 2022: Jenny Provancher

Jenny Provancher has charted a steady course for The Equitable Bank in Wauwatosa, Wis., as it navigated a historical pandemic and a charter transformation. She has done so with an attention to detail and care for staff and customers which is truly exemplary, according to those who have worked with her. [Continue]

Outstanding Women 2022: Jan Mills

When Jan Mills was in grade school, she used to visit her grandfather, who would write down names and places for Jan to explore. Intellectually curious at even a young age, she would do the research and return with pages full of notes. Grandpa was so impressed he rewarded her with dollar bills. Flash forward to present day, and the fruit of the decades-ago exercise is a banker who respects the opportunity to learn and work with family, as well as a bank that supports education by offering cash to excelling students. [Continue]

Outstanding Women 2022: Julie Benedict

Julie Benedict wasn’t expecting to work in banking. In the late 1990s, the young mother had served in the South Dakota National Guard, graduated college, and was leading the human resources department at a rapidly-growing local casino.  [Continue]

Outstanding Women 2022: Sherri Reagin

Growing up, Sherri Reagin saw firsthand what it meant to live a life in service to others. The preeminent example was set by her father, whom she described as “a good old-fashioned country doctor.” [Continue]

The latest in data analytics

When it comes to data, two things are certain. One is the old adage of “garbage in, garbage out” — if the data quality isn’t there, it’s useless. And the second is that you can have all the data in the world, but all of your efforts are wasted if you don’t do anything with the information. [Continue]

Outstanding Women 2022: Jamie Nelson

Jamie Nelson had been president and CEO of Farmers Security Bank in Washburn, N.D., for about a year when the bank’s owner, Jan Stroup, walked into her office one day in March of 2018 and made a simple announcement: “I’d like to sell you the bank.” [Continue]

#QuickTakes: Anna Kooi

BankBeat’s Greg McCurry talks about the latest changes and challenges community banks face and how they can they position as a trusted resource with Anna Kooi, National Financial Services Leader and Partner at Wipfli. [Continue]