Design a bank your customers want to visit

Building a bank today might require a refocus on resources as the country prepares for the post-pandemic future. In today’s climate, bankers might decide to double-down on offerings or explore creative ways to engage their communities through outreach and partnerships. [Continue]

Holding onto tradition

Data on the FDIC website shows that 2,469 insured institutions were chartered in 1922 or earlier. These centenarians and other long established banks generally have a rich tradition. If you work in one of these banks, I think this is your moment. [Continue]

Should your bank provide cryptocurrency services?

Cryptocurrency is a new and developing area, requiring diligent consideration and ongoing monitoring of all the legal and regulatory factors. It is important to balance offering flexibility to customers while at the same time ensuring that the bank is protected from undue liability, security concerns or regulatory issues. [Continue]

Modernize the ag lending process to stay competitive

In today’s ultra-competitive environment, banks are challenged to speed lending decisions with confidence and attract more farmers with convenient digital products — all while managing risk. Without modern lending tools, banks will lose out to competitors and stifle growth. [Continue]

The art of a penny saved

Katherine Kierland Herberger began to collect coin banks after buying one as a gift for her son’s birthday. Over the course of the next half century, she assembled a vast collection of both mechanical and still coin banks spanning more than two centuries; in all she had 277 mechanical banks and 812 still banks. [Continue]

Prioritize the job applicant experience

Even as talk of a recession comes on the heels of a red-hot job market, there’s no denying that candidate expectations for the hiring process have changed. In today’s job market, candidates are evaluating you as an employer as much as you’re evaluating them — and that’s unlikely to change even if the job market cools. [Continue]

Ag banking leader says curiosity, optimism key to serving America’s farmers

Success in ag lending hinges on a banker’s “passion for people,” says Dave Coggins, the Wisconsin banker who chairs the American Bankers Association’s Agricultural and Rural Bankers Committee. Coggins learned the value of good people skills early in his career when he saw the impact to customers that resulted from one supervisor’s “sub-par” interactions. [Continue]

How mid-market banks can measure branch profitability

Traditionally, the branch where a customer opens an account receives credit for that customer’s business. But what about scenarios where a customer opens an account, say near where she works, but primarily does transactional banking at a branch near where she lives?
Branch profitability calculations can get complicated quickly. [Continue]

The rise of the chatbot (and do you need one?)

Just 15 percent of community banks have already deployed chatbots with another 19 percent planning to invest and/or implement this year. The trend is obvious. The effectiveness, perhaps, is yet to be determined. We’ve all been on the receiving end of a useless chatbot, and, let’s face it, there are a lot of useless chatbots in the world. Don’t implement a chatbot simply because “everyone else is doing it.” Think about what you hope to accomplish and examine a chatbot’s features before making a decision. [Continue]