How to weather this economic storm — and the next

We’re in the midst of an economic downturn characterized by inflation and ballooning interest rates. Geopolitical instability is the new normal. In this challenging environment, community banks have an opportunity to prepare for any shocks and aftershocks on the horizon. In the process, they’ll come out stronger than ever before. [Continue]

Consumerize your customer experience

With the significant amounts of ink and dollars being spilled on digital transformation, especially over the last two years, many banks still aren’t seeing the ROI promised to them. Many are asking: Is “digital” just a pipe dream to sell tech or can it actually deliver? The problem often comes down to a common mistake of repurposing business-to-business solutions for consumer-facing banking rather than offering a consumer-first experience. [Continue]

These 3 trends will be competitive dealbreakers in 2022

More than ever, customers are juggling hectic work and personal commitments and they expect their community bank to deliver high-caliber, efficient experiences that match their speed of life, whether they be face-to-face, on the phone or digital. With almost two years of the ‘new normal’ now behind us, what does the future of community banks look like? What are the key challenges and trends that the banking community will face in the coming year as they strive to compete and earn the loyalty of customers?  [Continue]