Meeting Coverage

Complex issues require nuanced thinking

Gretchen Carlson addressed ICBA bankers on March 16, where she shared her story of growing up in Anoka, Minn., learning to play the violin, watching her father lose the family car dealership and her mother win it back. The 1989 Miss America pageant winner became a television news reporter for CBS, a news anchor in Cincinnati, and eventually a Fox News contributor. [Continue]

Hiring challenges perplex community bankers 

The old adage that credit quality is king is as true as ever. And while fewer banks these days are failing (three failed in the United States in 2017) and fewer turn up on regulators’ lists of troubled banks, there has been a slight uptick in the issuance of MOUs and board resolutions. That’s according to David Kemp, president of Atlanta-based Bankers Management Inc.  [Continue]

An elevated customer experience is a way to differentiate

Satisfied customers are loyalty neutral and will leave one bank for another when offered an elevated customer experience, said C. Richard Weylman, author of “The Power of Why” and “Start with Why.” Weylman, speaking at the Nebraska Bankers Association’s annual convention May 3 in Omaha, Neb., offered bankers practical steps to connect with customers they way top retailers do. [Continue]