Meeting Coverage

Complex issues require nuanced thinking

Gretchen Carlson addressed ICBA bankers on March 16, where she shared her story of growing up in Anoka, Minn., learning to play the violin, watching her father lose the family car dealership and her mother win it back. The 1989 Miss America pageant winner became a television news reporter for CBS, a news anchor in Cincinnati, and eventually a Fox News contributor. [Continue]

Hiring challenges perplex community bankers 

The old adage that credit quality is king is as true as ever. And while fewer banks these days are failing (three failed in the United States in 2017) and fewer turn up on regulators’ lists of troubled banks, there has been a slight uptick in the issuance of MOUs and board resolutions. That’s according to David Kemp, president of Atlanta-based Bankers Management Inc.  [Continue]

An elevated customer experience is a way to differentiate

Satisfied customers are loyalty neutral and will leave one bank for another when offered an elevated customer experience, said C. Richard Weylman, author of “The Power of Why” and “Start with Why.” Weylman, speaking at the Nebraska Bankers Association’s annual convention May 3 in Omaha, Neb., offered bankers practical steps to connect with customers they way top retailers do. [Continue]

In Nebraska, association works to stem industry brain drain

In his annual association report, Richard Baier, president and CEO of the Nebraska Bankers Association since 2014, talked about the viability of an industry that faces a talent shortage. In recent months, Baier said the association held its first ever Young Bankers Day at the Capitol and 15 bankers attended. “It was refreshing to see these people,” Baier said. “We will continue to engage the next generation” and get them involved in the donating to the PAC.  [Continue]

Iowa regulator updates industry, touts succession planning

Though 96 percent of the 275 state chartered banks in Iowa have a CAMELS rating of 1 or 2, there’s been a slight increase in the number of 3-rated banks in Iowa in the past two years. “You may think this increase is expected because of the current ag environment,” said Ron Hansen, Superintendent of Banking for Iowa. “I would tell you it’s as much caused by a decrease in the management component of the CAMELS rating as it has been by the asset quality component.” [Continue]

Shazam touts advocacy, new services in marketing Forum

The rules that govern the use and cost of a bank’s debit card program are written by a small group companies and these rules set the terms for cardholder access as well as the costs borne by a financial institution. In its effort to support its customers and re-balance the power wielded by the largest players in the arena, Johnston, Iowa-based Shazam made a strategic decision to engage in advocacy on this and other issues.  [Continue]