What is REMA and why should you care?
Reasonably Expected Market Area is a tool used in fair lending examinations, but you won’t find a standard definition in any federal law or regulation. [Continue]
Chatbot success: Ethical interactions key to maintain trust
The value of AI is well established, but when a community bank implements a customer service chatbot, the usefulness may be less immediately clear. [Continue]
The considerations of raising capital
When raising capital, community banks can be at a disadvantage compared to larger competitors and must consider several factors in when and how to do so. [Continue]
Flexibility needed to secure viability at rural banks
Alternative lending sources, communicating with customers, the farm bill and other ag updates from Ed Elfmann, senior vice president of agricultural and rural banking policy at the American Bankers Association [Continue]
Artificial Intelligence: A net positive for banks
As banks push to increase efficiency and enhance customer experience, their use of innovative technology is crucial. Artificial intelligence is one form of innovative technology banks are adopting at a very high rate to achieve these objectives. [Continue]
Data analytics, baseball and competing like the bigs
We’re a little more than halfway through the 2018 Major League Baseball season. And for many banks we’re about halfway through the fiscal year. What do the two have in common? Data analytics. [Continue]
Aligning career plans to bank’s strategic plan is imperative
If you want a future at your bank, you are advised to participate in crafting the bank’s succession plan, and that starts by knowing what the bank needs. [Continue]
CTRs and SARs: Does anyone really look at these reports?
The important thing to remember is that it is not the financial institution’s responsibility to convict someone, but rather to report activity that appears suspicious in nature. [Continue]
Personal Microsites: The linchpin for educating customers
Microsites have been used by banks as a way of onboarding and cross-selling customers. Why not do the same for global developments like cryptocurrencies? [Continue]
Mid-year assessment: Good management practice for bankers
Mid-year seems like a good time to pause and consider four issues bankers need to get right if they hope to succeed through the remainder of this year and well into the future. [Continue]