Is your remote deposit capture up to snuff?

We’re asked to upload images with our phones all the time. Insurance cards, driver’s licenses, checks. And we’ve all experienced the less-than-stellar experience of struggling to get our item exactly in the frame or a multi-step process of needing to crop and rotate so that the image is accepted. [Continue]

Create a holistic customer view with a CRM

Customer relationship management: It’s a process that has always been a “nice to have” instead of a “must have” for bankers. But with ever-increasing demands from customers for personalized experiences, fragmented systems won’t cut it. [Continue]

The latest in data analytics

When it comes to data, two things are certain. One is the old adage of “garbage in, garbage out” — if the data quality isn’t there, it’s useless. And the second is that you can have all the data in the world, but all of your efforts are wasted if you don’t do anything with the information. [Continue]

When should a bank outsource vendor management?

Community banking has gotten complex: Today a banker needs a wide breadth of knowledge in everything from regulatory compliance to the latest technology trends. And the demands for depth of knowledge continue to increase.  [Continue]

Increased risks from technology, fourth-party vendors

Most third-party vendors present little risk to the bank. It might be the vendor that mows the lawn at the branches or provides office supplies. It’s only the vendors that have access to or manage bank data that reach a higher risk threshold and thereby a higher level of vendor management and due diligence. [Continue]

Handle departure with compassion

What banks (and really, any industry) can learn from the current spike in layoffs is that former employees can be quite vocal about their last moments with a company. Consider mortgage company’s callous firing of 900 people via Zoom.  [Continue]