We’re asked to upload images with our phones all the time. Insurance cards, driver’s licenses, checks. And we’ve all experienced the less-than-stellar experience of struggling to get our item exactly in the frame or a multi-step process of needing to crop and rotate so that the image is accepted. [Continue]
Customer relationship management: It’s a process that has always been a “nice to have” instead of a “must have” for bankers. But with ever-increasing demands from customers for personalized experiences, fragmented systems won’t cut it. [Continue]
Community banks could take a mostly hands-off approach to IT … but should they? The key often lies in the amount of technical knowledge required and the availability of resources. [Continue]
As community banks consider efficiency, increased customer satisfaction, and expanding their digital branch presence, video should be on the list. [Continue]
When it comes to data, two things are certain. One is the old adage of “garbage in, garbage out” — if the data quality isn’t there, it’s useless. And the second is that you can have all the data in the world, but all of your efforts are wasted if you don’t do anything with the information. [Continue]
Community banking has gotten complex: Today a banker needs a wide breadth of knowledge in everything from regulatory compliance to the latest technology trends. And the demands for depth of knowledge continue to increase. [Continue]
Most third-party vendors present little risk to the bank. It might be the vendor that mows the lawn at the branches or provides office supplies. It’s only the vendors that have access to or manage bank data that reach a higher risk threshold and thereby a higher level of vendor management and due diligence. [Continue]
Selecting an enterprise or SaaS product for a bank is a complex task. You’ve involved multiple decision-makers, sat through endless demos, negotiated the terms of the agreement, and finally implemented the product — in total, a process that can span many months. [Continue]
The best way to beat online lenders is to match what they can do. And for that to happen, you need to automate your lending process — especially at the point of application. [Continue]
What banks (and really, any industry) can learn from the current spike in layoffs is that former employees can be quite vocal about their last moments with a company. Consider mortgage company Better.com’s callous firing of 900 people via Zoom. [Continue]