Father, son navigate succession through kitchen table confabs

Community banks face never-ending challenges, from regulations to technology to recently, a global pandemic. Yet they take it all in stride and are able to offer their customers a sense of consistency, even familiarity. At Park Bank in Holmen, Wis., familiarly is embodied by suspender-wearing bank President Douglas Farmer. So when thoughts turned to transitioning bank leadership, the process required thoughtful planning and consideration so as to not disturb the bank’s deep roots with customers and businesses alike. [Continue]

Rising Stars 2021: Illinois banker serves community and customers alike

Courtney Olson’s banking career began because of a family connection. While a freshman in college, Olson’s aunt, who was vice president of a community bank in Riverwoods, Ill., needed someone to fill in as a teller. Within a week, she was opening CDs and from there moved into a role as a personal banker. Every summer and winter break, she would return to the bank, eventually taking a full-time job following her graduation. [Continue]

Stress tests can guide CRE decision-making

Lenders, property owners, economists, and more have been holding their collective breaths when it comes to potential fallout from Covid-19 on commercial real estate. With so many unknowns, implementing clear internal parameters for CRE stress testing is warranted. You’ll need to consider this in the context of new loans, annual reviews and/or ongoing risk management. [Continue]

Preparing a response to a looming crisis

The banking industry is no stranger to crisis. From the Great Depression’s collapse of the financial system to the ag crisis of the 1980s to the housing crisis of 2008/2009… each era has brought about major — and permanent — changes to banking regulations. [Continue]

What you can protect… and what you can’t

The rise in ransomware attacks among financial institutions has shown no signs of slowing down. Cybersecurity threats have been rampant during the pandemic, with bad actors taking advantage of the disruption caused by COVID-19. The abrupt shift to working from home or changing office procedures meant that shortcuts or security measures may have been piecemealed together. [Continue]

Customer experience adaptations that will likely stick

It is undeniable that COVID-19 has changed the way people live and work. The hallmarks of community banking — the one-on-one interactions and personal touch — have been redefined. How can bankers maintain strong relationships with their customers while lobbies are closed and social distancing measures are in place? [Continue]