Hiring & Retention

Up the ante on employee engagement

Are you satisfied with how your organization measures employee performance? Performance management is meant to enable employees to perform to the best of their abilities while making everyone accountable for reaching their goals. It’s proactive, not reactive, and builds better manager and employee relationships. [Continue]

Include all internal experts when launching new products

How exciting is it to roll out a new client offering? It is like that new car smell and getting the new iPhone folded into one! The anticipation of how “the product” will grow deposits, increase non-interest income and reduce expenses can be intoxicating. But how often is excitement (or even formal communication) about a new product offering spread throughout the entire organization effectively prior to launch? [Continue]

Think before you hit ‘send’

We have all been there. A board reporting deadline looms and you are waiting on “Jacob” to provide his quarterly charge-off numbers. You are down to the wire and send him a quick email asking for an update. Within seconds, you receive an “out of office” message stating he will be gone through the end of the week. WHAT?  [Continue]

Getting to win-win through negotiation

a woman

Excellent leaders possess strong negotiation skills. Yet the art of negotiating successfully is rare these days. As many organizations transition to their next generation of leaders, soft skills training, which includes negotiation skills, seem to be forgotten. I consider negotiation skills to be a key trait for up-and-coming leaders to succeed in the marketplace. [Continue]