Technology

With core providers, breaking up can be hard

Aaron Silva is president of Paladin fs, a research firm that gathers data on core services (and other fintech products) and provides a resource for banks looking to comparison shop. Silva calls Paladin’s data a “blue book” for fintech services. This information, among other things, helps banks determine whether breaking a contract with a core provider is financially feasible, which is an increasingly common scenario, Silva told BankBeat.

Q: What are common issues banks are facing when it comes to core service providers?

Aaron Silva: They are learning the core suppliers are not financially guaranteeing any of their system’s performance. For example, if there is a failure, or something happens that causes the bank harm, they can’t go back to their contract and find a credit or some sort of benefit. They will find they have to beg for it — or sue them. Another issue we see is the bank’s rights around termination of the contract. Today these contracts are written as such that if you leave a certain service for any reason — or even a part of the service — you have to pay the entire balance of your contract, anywhere from 50 to 100 percent of it. [Continue]