Non-performing assets, otherwise known and feared as loans that no longer generate income, are baked into every bank’s cake. The best efforts to keep the ratio of NPAs to gross loans as low as possible can meet many outside forces, recession being foremost. In the 10 years since the last recession, has technology been developed to help community banks manage NPAs to keep their ratio as low as possible in good times and bad? [Continue]
Whether criminals are attempting to trick their victim into providing information (personal, account, internal procedures), downloading malware, conducting fraudulent transactions, or allowing physical or cyber access into the bank, social engineering is often the foundation that leads to fraud and other security concerns. [Continue]
Aaron Silva is president of Paladin fs, a research firm that gathers data on core services (and other fintech products) and provides a resource for banks looking to comparison shop. Silva calls Paladin’s data a “blue book” for fintech services. This information, among other things, helps banks determine whether breaking a contract with a core provider is financially feasible, which is an increasingly common scenario, Silva told BankBeat.
Q: What are common issues banks are facing when it comes to core service providers?
Aaron Silva: They are learning the core suppliers are not financially guaranteeing any of their system’s performance. For example, if there is a failure, or something happens that causes the bank harm, they can’t go back to their contract and find a credit or some sort of benefit. They will find they have to beg for it — or sue them. Another issue we see is the bank’s rights around termination of the contract. Today these contracts are written as such that if you leave a certain service for any reason — or even a part of the service — you have to pay the entire balance of your contract, anywhere from 50 to 100 percent of it. [Continue]
Richard McShirley has worked for years in the payments field and shared his thoughts on what banks need to be aware of when looking for payment solutions and how the technology behind them is changing. [Continue]
Between affordability, customer comfort and budget-watching, video technology’s time in the sun has arrived for community banks. We present a quick introduction to interactive teller machines. [Continue]
Is the technology you’ve invested in really making the right difference in your organization? Consultant Jeremy Neuharth offers strategies to find out. [Continue]
You might have heard the media buzz about Bitcoin but not understand the clamor. Supporters will tell you it’s a different, possibly better, currency. [Continue]
Community bankers are increasingly aware of the need to improve their fraud detection efforts and establish centralized governance systems to get a better grasp on managing the risks of fraud. Automation can help with that. [Continue]
The value of AI is well established, but when a community bank implements a customer service chatbot, the usefulness may be less immediately clear. [Continue]
As banks push to increase efficiency and enhance customer experience, their use of innovative technology is crucial. Artificial intelligence is one form of innovative technology banks are adopting at a very high rate to achieve these objectives. [Continue]