Reading about big banks chomping at the bit to deploy AI in every space to save a few bucks is an opportunity for community banks to double down on their most resilient attribute: Actually caring about the well-being of their customers and communities. [Continue]
It might be easy to say, “That was a big bank, and we’re community banks. We’re different.” And while that’s true, there are certainly some aspects of the SVB failure that apply to banking across the board. [Continue]
Your bank may have a digital transformation plan and budget, but does anyone “own” the digital experience across your entire bank? Think about it. Your retail team might select a digital account opening solution. Your lending department chooses a platform for online applications. But each department is going to make a decision based on their … Read more
Security experts have been telling bankers for years that the weakest link in their cybersecurity defense is their own people. I have to agree, mostly because this has happened to me before. [Continue]
If there is any justice in the world, the end of passwords is nigh. I can’t think of a service I’m more eager to see move on from passwords than my bank account. Bankers should start paying attention to their coming replacement: Passkeys. Their use is about to become ubiquitous. [Continue]
Banks need to be acutely in-tune not only with the state of the economy, but with the particular challenges their customers may face in a downturn. Already, millions of Americans are struggling to afford basic housing costs. [Continue]
I’ve spent a bit of time in this space thinking about cryptocurrency and making an argument for why community banks should get involved in some way. Is it time for me to eat crow? [Continue]
Community banks could take a mostly hands-off approach to IT … but should they? The key often lies in the amount of technical knowledge required and the availability of resources. [Continue]
To be successful you need consistency day-in and day-out, rain or shine. Even on days when you feel like you failed or if conditions outside your control prevented your planned run. [Continue]
As community banks consider efficiency, increased customer satisfaction, and expanding their digital branch presence, video should be on the list. [Continue]