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Amazon has totally transformed the retail landscape, including the supply chain and expectations of customers who want things immediately. Bankers trying to differentiate in a crowded marketplace are increasingly committing themselves to a service standard that clears the Amazon baseline. [Continue]

How do your people rank on CX?

There is a distinction being made now between customer service and customer experience, or CX. The former involves interactions with your people while the latter refers to customers’ holistic encounters with your brand. Some companies spend big money and years of study to create a brand designed to deliver memorable CX. Yet investments meant to deliver on CX are destined to fail without a highly-trained workforce. Everything hinges on those people skills! [Continue]

Credit for cash flow

It’s a big deal when any small business lands a big customer. Business owners dream of landing a Fortune 500 customer that will assure sales and boost profits. But of course, that’s not the end of the challenge. No small business owner wants to become dependent upon one big customer, so the ultimate goal is to land several big customers. [Continue]

Simple securities should be a portfolio staple

Dan Brown, author of the bestseller “The DaVinci Code,” states that “History is always written by the winners. When two cultures clash, the loser is obliterated and the winner writes the history books — books that glorify their own cause and disparage the conquered foe. As Napoleon once said, ‘What is history, but a fable agreed upon?’”  [Continue]