Your example key to encouraging colleagues in the bank
Psychological safety isn’t just a nice to have, it is a must have, in order for teams to reach their full potential. [Continue]
Don’t promote your people without preparation
Being placed into management without proper training is like being given the keys to a tank and told, “Hey, you’ve got this.” The result is damage to team morale, productivity and profitability. [Continue]
Employees must trust each other — within reason
Healthy organizations understand the benefits of a robust internal audit program coupled with regular training amongst the team. While technical training is imperative, banks must create a culture of psychological safety where employees feel empowered to speak up when something feels “funny.” [Continue]
The traits of a great leader: Intellectual curiosity
Demonstrating early on that you value feedback will set the stage for healthy relationships and encourage your team to adopt this mindset. [Continue]
The traits of a great leader: Do what you say you are going to do
One of the quickest ways to lose trust with your team is by not following through. Our third great leadership characteristic is simple yet powerful: Do what you say you are going to do. [Continue]
The traits of a great leader: Emotional Intelligence
As a leader, it is our job to adjust our approach to get the most out of our teams. The needs of the team come first. [Continue]
The traits of a great leader: Humility
How do you want your followers — those whom you have had the great fortune to lead — remember you? [Continue]
Embracing the potential of 360-degree feedback
Once team members trust your intent, they will be more willing to speak up, offer feedback and iterate the process. [Continue]
The changing face of leadership
Simply stated, a leader is someone others follow. Leadership is not a title. It’s not a reward for length of employment. It’s an act of service that inspires people toward a shared vision. [Continue]
Management lessons discovered in the K-Cup drawer
We have a Keurig coffee maker in our breakroom. There is nothing special about it, but if you open the drawer where our selection of K-Cups is located, it can reveal some interesting insights for managers. [Continue]