When a bank enjoys active social engagement, negative posts or a customer review of a misfiring product is inevitable. Addressing these posts takes a multipronged approach: Though your first instinct might be to delete the message or respond defensively, only remove reviews that clearly violate company policies on harmful content . . .
This content is only accessible to members with a current subscription. If you are a subscriber but don't have online access, please contact us at 952-835-2275.