3 top articles at top of home page.
A social media presence can be many things, but haphazard isn’t one of them. We’ve all seen the blogs that feature posts from three years ago or the Facebook page that has an update once a month. One of the many challenges of social efforts is the number of channels to manage. [Continue]
A major leap for community banks has been receiving the documents electronically. Dual monitors allow a speedy credit analyst to have the tax return open on one screen, the spreading system on the other, and enter a tax return within minutes — saving the “look down, look up” movements of transferring data from paper to computer. But a step further is not to manually enter a tax return at all. [Continue]
Judy Guttau, a key leader at Treynor, Iowa-based TS Bank, will retire on May 1 after 43 years at the bank. As she’s donned many hats over the years, her main goal has remained the same: Embodying the commitment of TS Bank to its employees and the communities it serves, a promise she’s made good on in many ways. [Continue]
There was a day when customers were willing to wait a week or more to get a face-to-face appointment with an investment advisor. Those days, well, “they’re over,” said Joe Salomone, vice president of Bankers’ Wealth Management, a division of Madison, Wis.-based Bankers’ Bank, which recently announced the release of a digital platform through which community banks can provide “on demand” investment advice. [Continue]
Have you gotten weary of people advising you to master social media? I get it. I often shake my head in disbelief at the fatuous comments I find in my Facebook, Instagram and Twitter feeds. I do accept, however, that just because I don’t like something doesn’t mean it’s not important. (Exercise comes to mind.) You need to engage on social media because that’s where the customers are. [Continue]
When a bank enjoys active social engagement, negative posts or a customer review of a misfiring product is inevitable. Addressing these posts takes a multipronged approach: Though your first instinct might be to delete the message or respond defensively, only remove reviews that clearly violate company policies on harmful content. [Continue]