Diverse hiring is not inclusion

“Diversity is inviting people to the dance; inclusion is asking them to dance,” said Shirley Davis, president of SDS Global Enterprises. Davis believes bank leaders should engage in self-assessment, asking themselves if they are the kind of leaders who build more leaders through vision, inspiration and inclusiveness, because inclusive cultures will attract top talent. [Continue]

The case for inclusion

While diverse hiring practices and an awareness of the growing demographic shift within the United States has lessened the gap between minority and non-minority bankers in the past several years, there’s still work to be done, particularly when it comes to including minority bankers in decision-making processes. [Continue]

Ag banker cultivates savvy borrowers

“I’m always amazed — a lot of kids come out of college, and they don’t understand balance sheets, income statements, cash flows, sensitivity analyses like they should, and it’s like, you’re going to run a business that depends on that stuff.” That’s Nate Franzén, president, agri-business division, at First Dakota National Bank in Yankton, S.D. [Continue]

Content is king

Breaking Banks, the No. 1 fintech podcast in the world, relies on word of mouth for marketing. Instead of creating sound bites highlighting products and services, banks seeking to reach customers through audio content should embed financial products into an examination of a customer’s bigger journey. [Continue]