Five hot topics to keep an eye on in 2023
Bankers face many challenges heading into next year. The possibility of a recession, rising interest rates and high inflation are all posing headwinds for banks. [Continue]
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3 top articles at top of home page.
Central Payments spins off from KC community bank
Sioux Falls-based Central Payments recently completed a $30 million growth equity raise, splitting off from the $350 million Central Bank of Kansas City and positioning itself for additional investments in technology, products and staffing in a burgeoning industry. Central Payments founder and President Trent Sorbe said the investors were a good fit with his organization … Read more
Bank earnings increase to $71.7 billion due to record net interest margins
FDIC-insured institutions made $71.7 billion in the third quarter, an 11.3 percent increase from the previous quarter. [Continue]
Transition resources help family-owned banks prepare for succession
Within families that own banks, there can be a disconnect between parents who control the bank and children in line to take their place. The work of family-owned banks across the Upper Midwest and the Prairie Family Business Association proves that those hurdles can be overcome. [Continue]
Customer experience at 40,000 feet
If your business model depends on great service, you have undoubtedly spent time considering the customer experience. With money essentially a commodity, it is the customer experience that separates your bank from others. [Continue]
Balance career planning with flexibility, urges DCI leader
As the first female president of core provider DCI, Sarah Fankhauser has a lot of advice to offer those rising up through their careers, men and women alike. Fankhauser’s story begins with a college job at a DCI customer bank where she realized her passion for banking. [Continue]
Outstanding Women 2022: Jenny Provancher
Jenny Provancher has charted a steady course for The Equitable Bank in Wauwatosa, Wis., as it navigated a historical pandemic and a charter transformation. She has done so with an attention to detail and care for staff and customers which is truly exemplary, according to those who have worked with her. [Continue]
Outstanding Women 2022: Jan Mills
When Jan Mills was in grade school, she used to visit her grandfather, who would write down names and places for Jan to explore. Intellectually curious at even a young age, she would do the research and return with pages full of notes. Grandpa was so impressed he rewarded her with dollar bills. Flash forward to present day, and the fruit of the decades-ago exercise is a banker who respects the opportunity to learn and work with family, as well as a bank that supports education by offering cash to excelling students. [Continue]
Outstanding Women 2022: Julie Benedict
Julie Benedict wasn’t expecting to work in banking. In the late 1990s, the young mother had served in the South Dakota National Guard, graduated college, and was leading the human resources department at a rapidly-growing local casino. [Continue]
Video has entered the conversation
As community banks consider efficiency, increased customer satisfaction, and expanding their digital branch presence, video should be on the list. [Continue]